Potential Actions - User Satisfaction & Comfort

Better Briefing and Design

The Project Applicant may engage in briefing and design processes that may include potential tenants. This is not a requirement of the policy, but any statement that takes this approach should be considered as a positive approach.  

Post Occupancy Evaluation

The Project Applicant will be required to undertake a post-occupancy evaluation. This simply means that they must assess how end users feel about their building after they have been in occupation for a period of time. There are a number of approaches that may be taken depending on the scale of the development.

All of these approaches will involve asking a number of questions of the individuals who are in occupation of the building. This can be a simple questionnaire or a more detailed approach. The current baseline for the Sustainable Buildings Policy is that a simple questionnaire is completed with a sample of the building users about the performance of the building. Examples where this is used are the Design Quality Indicators (DQI) from the Construction Industry Council and the Achieving Excellence Design Evaluation Toolkit (AEDET) used in healthcare buildings.  

Design Quality Indicators

The Design Quality Indicator (DQI) is a pioneering process for evaluating design quality of buildings; it can be used by everyone involved the development process to contribute to improving the quality of the built environment.